Frequently Asked Questions

We deliver everywhere in Belgium with additional transport costs outside of Brussels, Walloon Brabant and Flemish Brabant.

Indeed, our technicians deliver, install and dismantle the machine. There is no pick up point or installation by you.

Yes, for each rental, there is a 250€ security deposit to be handed over to our technicians. You recover the sum after finding that the machine is working properly.

Yes it can be placed outside as long as it is not raining or there is no humidity and it is not exposed to direct sunlight.

A simple socket (16A) is enough.

A connection to the Wi-Fi network is not necessary to make the machine work UNLESS you want instant sharing of photos on social media or by email.

• If you book the Starter Box, there are no prints included. You get all the digital photos.
• In the Premium Box, there are 200 impressions provided.
• In the Deluxe Box, there are 400 prints provided.

There are 2 sizes: 5x15 and 10x15. The 5x15 formats are strips and they are automatically printed in duplicate. So if you have 200 prints in your package, you will get 400 papers but 200 unique. 10x15 sizes print once. They can both be printed horizontally or vertically.

EVERYTHING is infinitely customizable. The design is up to you, we make it, modify it and define it together. In terms of shots, you can have from 1 to 4 maximum per print. In general, what is done the most is 1 large shot for the 10x15 format and 3 small ones for the 5x15 format. But the choice is yours !

Indeed, you can mix and combine different formats for the same event, it is even recommended because it makes more memories and more fun !

We can be reached 24/7 to help you on the phone in case of a breakdown (paper jam, software blockage, etc.), most of the time a breakdown can be resolved very easily. If the problem is not solved, our technicians will come to the rescue !

You can continue to take photos without printing them. You will receive all the digital photos after your event.